Privacy Policy
Effective date: April 20, 2026
This Privacy Policy explains how Sell Home Cleveland LLC (“we,” “us,” or “our”) collects, uses, shares, and protects information about you when you visit our website, submit a property information request, communicate with us by phone, email, or SMS, or otherwise interact with our home-buying services.
1. Information we collect
We collect the following categories of information:
Information you provide directly
- Contact information, such as your name, mailing address, email address, and phone number
- Property information, such as the address, condition, ownership status, and details about the property you wish to sell
- Communication content, including messages, voicemails, and emails you send to us
- Transaction information, including documents, signatures, and details required to complete a sale
Information collected automatically
- Device and browser information, such as IP address, browser type, operating system, and device identifiers
- Usage information, such as pages viewed, time spent on the site, links clicked, and referring URLs
- Location information derived from your IP address (general geographic area only)
Information from third parties
- Public records, such as property tax records, deed records, and ownership information
- Marketing partners and lead-generation services, where you have provided consent to share your information
2. How we use your information
We use the information we collect for the following purposes:
- To respond to your property inquiry and prepare a cash offer for your home
- To communicate with you by phone, email, and SMS regarding your property and any offers, including scheduling walk-throughs and closings
- To complete real estate transactions and related closing activities
- To improve our website, services, and customer experience
- To send you marketing communications about our services, where you have consented
- To comply with legal obligations, enforce our agreements, and protect our rights and the rights of others
- To detect, prevent, and respond to fraud or security incidents
3. SMS opt-in and mobile information
When you check the SMS consent box on our website, you provide your mobile phone number and expressly opt in to receive recurring SMS messages and calls from us, as described in our SMS Terms of Service.
No sharing of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information you provide in connection with our SMS program — including your mobile phone number, your opt-in status, and the content of SMS messages exchanged with us — are excluded from any sharing with third parties for marketing or promotional purposes.
Information that you share with us via SMS, and your consent to receive SMS messages, is used solely by Sell Home Cleveland LLC and our directly contracted SMS service provider for the purpose of operating the messaging program described in our SMS Terms. Your mobile information is not sold, rented, leased, or otherwise transferred to any third party for that party’s independent marketing use.
4. How we share information
Outside of the strict limits described in Section 3 above for mobile information, we may share other categories of information you provide in the following limited circumstances:
- Service providers: With vendors that perform services on our behalf, such as website hosting, email delivery, customer relationship management, and SMS message delivery, under contracts that limit their use of the information to providing services to us.
- Transaction parties: With title companies, escrow agents, attorneys, inspectors, contractors, and other parties necessary to complete a real estate transaction with you.
- Legal and safety: When required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to the same protections described in this policy.
We do not sell your personal information.
5. Cookies and tracking technologies
Our website uses cookies, web beacons, pixels, and similar tracking technologies to operate the site, remember your preferences, analyze how the site is used, and support our marketing efforts.
- Essential cookies are required for the website to function and cannot be disabled.
- Analytics cookies (such as Google Analytics) help us understand how visitors use the site so we can improve it.
- Advertising cookies may be used to measure the effectiveness of our marketing and to show relevant ads on other websites.
You can control cookies through your browser settings. Disabling cookies may affect parts of the website. We honor browser-based “Do Not Track” and Global Privacy Control signals where applicable law requires.
6. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect against loss, theft, unauthorized access, disclosure, alteration, and destruction. These safeguards include encrypted data transmission (HTTPS/TLS), access controls limiting employee access to personal information, secure storage with our service providers, and regular review of our security practices.
No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a security breach affecting your personal information, we will notify you and applicable regulators as required by law.
7. Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary based on the type of information and the context in which it was collected.
8. Your rights and choices
You have the following rights with respect to your personal information, subject to applicable law:
- Access and correction: You may request a copy of the personal information we hold about you and ask us to correct any inaccuracies.
- Deletion: You may request that we delete personal information we hold about you, subject to legal exceptions.
- Opt-out of marketing: You may opt out of marketing emails by clicking the “unsubscribe” link in any marketing email we send.
- Opt-out of SMS: You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
- Update your information: You may update the contact information you have provided by emailing us at the address below.
- Do Not Sell or Share / Limit Use: Where applicable law (such as the California Consumer Privacy Act) provides such rights, you may exercise them by contacting us using the information below. We do not sell personal information.
To exercise any of these rights, contact us using the information in Section 11. We may need to verify your identity before responding to your request.
9. Children’s privacy
Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this policy and post the updated version on our website. Material changes will be communicated more prominently where required by law. Your continued use of our website or services after the effective date of an updated policy constitutes acceptance of the updated terms.
11. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Sell Home Cleveland LLC
P.o. box 42314, Brook Park, OH 44142
Phone: 216-350-8539