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SMS Terms of Service

SMS Messaging Program

Sell Home Cleveland LLC (“we,” “us,” or “our”) operates an SMS messaging program to communicate with property owners and prospective sellers who have provided their phone number and expressly consented to receive text messages and calls from us.

Program description and use cases

Once you opt in, we may send you SMS messages relating to the following:

  • Acknowledgment of property information you submit through our website
  • Cash offers, offer revisions, and follow-up regarding offers on your property
  • Scheduling of property walk-throughs, inspections, or closings
  • Status updates on pending transactions
  • Occasional marketing messages about our home-buying services

Message frequency

Message frequency varies based on your interaction with us. You can generally expect to receive between 2 and 10 messages per month, though volume may increase if you have an active offer, listing, or transaction in progress.

Message and data rates

Message and data rates may apply. The rates that apply depend on your wireless carrier and your individual plan. We do not charge a fee to receive messages from us, but your mobile carrier may charge you for sending or receiving SMS messages. Please contact your wireless provider for details about your messaging plan.

How to opt out

You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send you. After you reply STOP, we will send you a one-time confirmation message and will not send you further SMS marketing or transactional messages. You may opt back in at any time by replying START or by re-submitting your information through our website.

How to get help

For help, reply HELP to any message you receive from us, or contact us directly at (619) 415-2098 or [support@yourdomain.com]. We will respond with our contact information and assistance instructions.

Carrier liability disclaimer

Wireless carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and Google Fi) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to the effective transmission from your wireless carrier and is not guaranteed. We are not responsible for messages that are delayed, not delivered, or lost due to issues with your carrier, your device, or any third-party service.

Age restriction

Our SMS program is intended only for individuals who are 18 years of age or older. By opting in to receive SMS messages from us, you represent and warrant that you are at least 18 years of age and that you are the account holder for, or have authorization from the account holder of, the mobile phone number you provided.

Eligibility and consent

By providing your mobile phone number and checking the SMS consent box on our website, you expressly consent to receive recurring SMS messages and calls from Sell Home Cleveland LLC at the number you provided, including messages sent using an automatic telephone dialing system or pre-recorded voice. Consent is not a condition of any purchase, sale, or service. You may revoke consent at any time as described above.

Privacy

Your privacy is important to us. Information you provide in connection with our SMS program is handled in accordance with our Privacy Policy. As described in that policy, your mobile information and SMS opt-in data will not be shared with any third parties or affiliates for marketing or promotional purposes.